Question 1

What do you actually do?

Accepted Answer

We enable clients to turn ideas and needs into working AI solutions. Simply put: tell us what you'd like to happen, and we'll take care of it.

Question 2

Is this suitable for small businesses?

Accepted Answer

Yes - small businesses often benefit the most: less busywork, faster response times, and more clarity in operations.

Question 3

How much does it cost?

Accepted Answer

The Reach platform includes affordable monthly plans, with pricing displayed directly in the platform. Each plan comes with conversation volume that is usually enough for most businesses, and higher usage only adds a modest extra cost. You can also start with a free trial. Custom projects usually include a setup fee and monthly subscription based on complexity and ongoing maintenance, while Enterprise scope and pricing are defined together based on your needs.

Question 4

I’m not sure what I need, how to start?

Accepted Answer

Simply share what you'd like to happen or what's holding you back currently. We know how to ask the right questions, understand the need, and build a precise solution. No technical language required.

Question 5

Is it complicated to set it up?

Accepted Answer

Not at all. Our process is simple and guided step by step, with continuous communication. You don't need to understand technology - we're here to handle it for you.

Question 6

Do you support us after launch?

Accepted Answer

Yes. We don’t disappear after go-live - we keep improving, monitoring, and supporting so it keeps working now and later.

Question 7

How long until we can get started?

Accepted Answer

SaaS product: minutes, and the agent starts learning the moment it's active. Custom project: typically weeks. Enterprise: discovery meeting within days.

Question 8

Do I need technical knowledge?

Accepted Answer

No. You bring the need and context - we bring the technology. We communicate in plain language.

Question 9

What types of businesses do you work with?

Accepted Answer

Freelancers, SMBs, mid-market companies, and enterprises. From shops and offices to tech and manufacturing - we tailor the solution to your size and need.

Question 10

Is there a free trial?

Accepted Answer

For the SaaS product: yes, 7 days with no limits. For custom projects: we'll define it together based on scope.

Question 11

Can you connect to WhatsApp or our website?

Accepted Answer

Yes. Our product supports direct connection to WhatsApp and websites, including quick launch without code.

Question 12

How long does a custom project take?

Accepted Answer

In most cases, weeks to months, depending on complexity. After a scoping call we can give a more precise timeline.

Question 13

Can you integrate with our existing systems?

Accepted Answer

Yes. We build connections to CRM, scheduling tools, knowledge bases, and more, according to your needs.

Question 14

How do you identify where AI will add value?

Accepted Answer

We sit with teams, map processes and bottlenecks, and prioritize by business impact. We start from context - not from technology.

Question 15

What does the advisory process look like?

Accepted Answer

Kick-off meeting, team sessions, findings and execution plan, then phased rollout. Each step is defined and predictable.

Question 16

Does the agent replace staff or work with them?

Accepted Answer

Both are possible. Usually the goal is to strengthen the team, give everyone better tools, and free up time for work that needs human judgment.

Question 17

Where does the agent get its answers from?

Accepted Answer

Your website, uploaded documents, and CRM connections, according to your needs. The more feedback you provide, the more the agent learns and improves.

Question 18

Is conversation history stored?

Accepted Answer

Yes. In our dashboard, with export options. Your WhatsApp Business keeps working as usual, and the history stays there too.

Question 19

Does the agent run 24/7?

Accepted Answer

Yes. Operating hours are configurable. We usually recommend 24/7 so customers get support even when your team is offline.

Question 20

What happens when the agent doesn't know an answer?

Accepted Answer

You define it: usually handoff to a team member. You choose when to hand off, and the agent improves as it receives feedback.

Question 21

Does the agent speak Hebrew and English?

Accepted Answer

Yes. At a high level in both languages. You can set a preferred language per agent.

Question 22

Can the agent book appointments or take orders?

Accepted Answer

Yes. With a system connection (Calendly, CRM, etc.), it integrates intelligently. Without integration, it can handle it via text, with less automation.

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Is this suitable for small businesses?

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